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Great Wolf Lodge
x Hylite
Using Hylite, Great Wolf Lodge created a simple way for guests and employees to celebrate individual frontline employees in real time.
Book a DemoHighlights from first 12 months of national rollout
+230k
Hylites received
84%
of employees received at least one personalized Hylite
28%
monthly average of 5-star reviews attributed to Hylite (Google and TripAdvisor)
Leadership Perspective
“Recognition matters most when it’s timely, positive and specific. Hylite helps us do it all, ensuring our Pack Members feel seen for the work they do every day.”
Rachel O’Connell
Chief HR Officer, Great Wolf Resorts
Client Snapshot
Industry
Hospitality
Locations
23 Locations
Workforce
13,000 Employees
Opportunity
How do we move away from a paper-based system toward something that could capture recognition from more sources — including guests — and build a culture where positive, motivating feedback reaches our Pack Members in real time?
Results
Individualized Recognition
Share of employees recognized by guests and peers.
House
House
Leadership Participation
Leaders who recognized at least one frontline worker or peer.
The Ripple Effect
Internal culture driving
external reputation.
When employees feel seen and valued, it translates directly to the guest experience. Hylite’s integration seamlessly bridged the gap between private praise and public reputation.
2,415
Attributed third-party reviews
4.9 / 5.0
Avg. rating via Hylite
How Guests Accessed Hylite
64%
Digital Prompts
36%
Physical Signage
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